Guided onboarding
We want to configure HubSpot ourselves, with a clear path, review, and team enablement.
Your team performs the configuration. We provide the agreed direction, working sessions, review, and enablement.
For postsecondary enrollment teams
Get your team operating in HubSpot. Keep the system useful after launch.
Choose guided onboarding when your team will configure HubSpot, or ongoing support when a live portal needs defined monthly administration and improvement capacity.
Compare both paths- Guided onboarding
- Starts at $1,500
- Ongoing support
- Starts at $1,500/month
- Delivery
- Client-led configuration or defined Koro monthly capacity
Prices shown are for Koro professional services. HubSpot software, any HubSpot-required onboarding, taxes, third-party tools, vendor fees, middleware, and usage charges are separate unless the applicable signed client documents say otherwise. Those documents define final scope, responsibilities, assumptions, schedule, and fee.
Find the right path
Tell us where you are with HubSpot and what needs to change. We’ll confirm the appropriate path before proposing work.
Guided onboarding and ongoing support
Koro Solutions is a HubSpot Solutions Partner and an independent service provider. Koro services are provided by Koro Solutions, not HubSpot.
Verify the partner listing (opens in a new tab)Guided onboarding keeps hands-on configuration ownership with your team.
Ongoing support uses visible monthly capacity, not unlimited work or implied service levels.
Choose by ownership
Start with who will perform the work.
Onboarding and ongoing support solve different operating needs. Both are separate from a Koro-led implementation.
Explore guided onboarding
Ongoing support
HubSpot is operating, but administration and improvement work keeps accumulating.
We complete prioritized, eligible work within a defined monthly capacity and active-request limit.
Guidance or implementation
See how guidance differs from implementation.
The difference is who configures: your team during guided onboarding; Koro during Setup, Launch, or Scale.
| Path | Configuration ownership | Best fit | Starting price | Timing |
|---|---|---|---|---|
| Guided onboarding | Your team configures; we guide and review. | A team that has selected or purchased HubSpot and has a capable internal owner. | Starts at $1,500 | Confirmed during scoping |
| Setup | We configure the agreed Starter baseline. | One focused HubSpot Starter process and a small team. | Starts at $3,500 | 2 to 3 weeks |
| Launch | We implement the agreed Professional operating baseline. | A defined operating process that needs routing, automation, reporting, and enablement. | Starts at $9,500 | 30 to 45 days |
| Scale | We scope and deliver the agreed complex architecture. | Complex data, systems, permissions, automation, reporting, or governance. | From $15,000 | 8 to 12 weeks |
Guided onboarding
Starts at $1,500
- Configuration ownership
- Your team configures; we guide and review.
- Best fit
- A team that has selected or purchased HubSpot and has a capable internal owner.
- Timing
- Confirmed during scoping
Setup
Starts at $3,500
- Configuration ownership
- We configure the agreed Starter baseline.
- Best fit
- One focused HubSpot Starter process and a small team.
- Timing
- 2 to 3 weeks
Launch
Starts at $9,500
- Configuration ownership
- We implement the agreed Professional operating baseline.
- Best fit
- A defined operating process that needs routing, automation, reporting, and enablement.
- Timing
- 30 to 45 days
Scale
From $15,000
- Configuration ownership
- We scope and deliver the agreed complex architecture.
- Best fit
- Complex data, systems, permissions, automation, reporting, or governance.
- Timing
- 8 to 12 weeks
Guided onboarding
Your team configures. We provide the path, review, and enablement.
Guided onboarding is for a team that has selected or purchased HubSpot, has a named internal owner, and wants to retain hands-on configuration ownership.
- Price
- Starts at $1,500
- Term
- Fixed-term engagement
- Timing
- Confirmed during scoping
Scope, sessions, priorities, review points, outputs, responsibilities, timing, and fee are confirmed in writing. Koro guided onboarding is separate from any onboarding HubSpot requires or sells. HubSpot determines the requirement for the products and transaction.
Align
Confirm the goals, purchased products, current environment, priorities, internal owner, and decisions needed.
Guide
Work through the agreed topics while your team performs the hands-on configuration and documents open questions.
Review
Review your team’s configuration against the agreed path, surface gaps, and identify the next decisions.
Enable
Prepare the named administrators or users to operate the agreed setup and leave the next steps visible.
We provide
- Alignment on goals, purchased HubSpot products, priorities, ownership, and onboarding sequence.
- Guided working sessions on the agreed records, properties, pipelines, forms, imports, automation, reporting, or permissions.
- Review of your team’s configuration within the written scope and available HubSpot subscription.
- Admin or team enablement and documented next steps.
Your team provides
- A named owner who can make decisions and coordinate the work.
- Hands-on configuration, representative testing, and approval.
- Timely access, process context, usable source information, and content.
- Attendance and preparation for the agreed working sessions.
Ongoing support
Give recurring administration and improvement work a defined operating rhythm.
Ongoing support is for a HubSpot portal already in use, with a named owner, a continuing queue of bounded work, and enough internal context to prioritize and approve changes.
Eligible work can include
- Portal administration for agreed records, properties, views, pipelines, and permissions.
- Bounded reporting, dashboard, workflow, routing, and list improvements.
- Data-quality investigation and agreed, limited cleanup work.
- User enablement, documentation, feature-use review, and configuration guidance.
- Diagnosis and coordination of bounded configuration issues.
Outside the monthly service
Scoped separately
- A new implementation or major operating-process redesign.
- Large migration, complex integration, middleware, or custom development.
Not included
- Campaign production, content production, or an unrestricted end-user help desk.
- Emergency coverage, 24/7 availability, guaranteed response time, or unlimited requests.
Capacity and pricing
Know the working boundary before the month begins.
Monthly capacity is the included delivery time. Active requests are the maximum number we work on concurrently, not the total number that may be discussed.
| Monthly capacity | Price | Active requests | Planning cadence |
|---|---|---|---|
| Up to 5 hours | $1,500/month | 1 active request | Monthly |
| Up to 12 hours | $3,000/month | 2 active requests | Every two weeks |
| Up to 25 hours | $5,000/month | 3 active requests | Weekly |
| Custom capacity | From $7,500/month | Custom | Confirmed during scoping |
Up to 5 hours
$1,500/month
- Active requests
- 1 active request
- Planning cadence
- Monthly
Up to 12 hours
$3,000/month
- Active requests
- 2 active requests
- Planning cadence
- Every two weeks
Up to 25 hours
$5,000/month
- Active requests
- 3 active requests
- Planning cadence
- Weekly
Custom capacity
From $7,500/month
- Active requests
- Custom
- Planning cadence
- Confirmed during scoping
Planning cadence is not a response-time commitment. Capacity does not mean unlimited work, guaranteed throughput, emergency coverage, or a service-level agreement.
The applicable signed client documents define which delivery, meetings, preparation, documentation, and coordination use monthly capacity, along with rollover, additional capacity, term, cancellation, and payment rules. Larger work is estimated and separately scoped before we treat it as included.
How ongoing work moves
A visible path from priority to approval.
A request moves only when its desired change, expected behavior, dependencies, and owner are clear enough to work responsibly.
Prioritize the queue
Your accountable owner identifies the highest-value eligible work within the available monthly capacity.
Define the request
We confirm the desired change, expected behavior, dependencies, owner, and whether the request fits the service.
Complete and review
We work within the active-request limit, then your team reviews representative behavior and provides approval.
Record what comes next
We document the outcome, close or revise the request, and return to the next agreed priority.
After implementation
Stabilization is not recurring capacity.
Each implementation includes an agreed post-launch window tied to the delivered scope. Net-new projects and continuing administration remain separate.
7 days
Setup
Agreed post-launch support related to the delivered scope.
30 days
Launch
Agreed post-launch support related to the delivered scope.
45 days
Scale
Agreed post-launch support related to the delivered scope.
The applicable signed client documents define when each window begins, how days are counted, and which work is covered.
Evidence in context
Ongoing systems need visible ownership.
The linked record documents phased rollout, scheduled training activity, live exceptions, and later production refinement in an operational workflow.
Production refinement with an accountable handoff
This evidence supports our approach to ownership, enablement, and continuing improvement. It does not document an ongoing-support retainer, response time, or throughput result.
Explore the Case Studies collectionSelected founder experience. This work predates Koro Solutions. The organization is anonymized and is not represented as a Koro Solutions client, sponsor, or endorser.Specialist scope
Migration and integration are separate technical work.
Data movement and system connections are scoped by source systems, objects, relationships, history, mappings, direction, frequency, data quality, testing, cutover, monitoring, vendor cooperation, and security requirements.
When that work materially changes the operating architecture, process, permissions, reporting, or governance, Scale is the more accurate path.
Questions and boundaries
Questions about onboarding and support.
Direct answers about delivery ownership, HubSpot Support, monthly capacity, post-launch boundaries, and separately scoped work.
How is guided onboarding different from Setup?
In guided onboarding, your team performs the hands-on configuration with our agreed guidance and review. In Setup, we configure the agreed bounded HubSpot Starter foundation.
What does the $1,500 guided-onboarding starting point mean?
It is the published starting fee for a scoped, fixed-term engagement, not a fixed package or a promise of a specific number of sessions. The applicable signed client documents define priorities, sessions, review points, outputs, responsibilities, timing, and final fee before work begins.
Does Koro replace HubSpot customer support?
No. Use HubSpot Support for product how-to questions and troubleshooting specific HubSpot tools. Use HubSpot Customer Success, Contract Management, Billing, or Sales for the relevant account matter. We provide scoped administration, enablement, and improvement work in your operating context. We do not act on HubSpot’s behalf.
What support is included after Setup, Launch, or Scale?
Setup includes 7 days, Launch includes 30 days, and Scale includes 45 days of agreed post-launch support. Those windows relate to the delivered scope. They do not create recurring administration capacity or include net-new projects.
Does monthly capacity mean unlimited work?
No. Each support level has a monthly-hour allowance and an active-request limit. A larger request may use several hours. Capacity does not promise unlimited work, a specific throughput, or completion of every request in a month.
Does the planning cadence promise a response time?
No. The planning cadence can be monthly, every two weeks, or weekly. It does not create a response-time commitment, emergency coverage, or a service-level agreement.
What happens when a request is larger than the available capacity?
We identify the boundary before treating the larger work as included. The request can be reduced, scheduled against future available capacity where the applicable signed client documents permit it, or estimated as a separate project.
Are migration and integration included?
They are not included in guided onboarding or ongoing support unless the written scope expressly names a bounded item. Larger data movement, system connections, middleware, or custom work are separately scoped and may belong in Scale.
Does ongoing support cover our SIS, other systems, or compliance obligations?
Not by default. The applicable signed client documents identify which work is performed in HubSpot and which systems remain authoritative. Work in an SIS or another platform, data movement between systems, and legal, privacy, security, or compliance review are separate unless expressly included. Koro support is not a compliance certification.
Can Koro replace or waive HubSpot-required onboarding?
HubSpot determines any required onboarding for the products and transaction. We confirm the applicable requirement during scoping and do not promise that Koro services replace it.
Can we send student records or credentials through the inquiry form?
No. Do not send passwords, access credentials, student or applicant records, payment information, government identification, health information, or other confidential, regulated, or sensitive data through the website form. If sensitive information is needed later, we will agree on an appropriate secure method before you send it.
Next step
Choose the right level of help.
Tell us where you are with HubSpot, who will own the work, and what needs to change. We’ll confirm the appropriate path before proposing an engagement.
Discuss your needs